- We collect the minimum necessary data to process orders, provide support, secure the site, and improve our services.
- Payments are handled by trusted processors (e.g., Stripe, PayPal, crypto gateways). We do not store full card numbers or private keys.
- You can request access, correction, deletion, or portability of your data. Unsubscribe from emails anytime.
- We do not “sell” or “share” personal information as defined by the CCPA/CPRA.
1) Who we are
The website mythic-store.com and related pages (the “Service”) are operated by BARKKOMMERZ GmbH (“Mythic-Store”, “we”, “us”, “our”). We act as thecontroller of your personal data for the purposes described in this Policy. Contact us at [email protected].
2) Scope
This Policy explains how we process personal data when you browse our websites, create or access an account, place an order, receive customer support (including via live chat, email, Telegram/WhatsApp/Discord), leave a review, or receive marketing updates. Our use of cookies and similar technologies is described in our Cookie Policy. By using the Service, you agree to this Policy and our Terms of Service.
3) What we collect
Information you provide
- Account & order data: name, email, region (EU/US), country, in‑game character details (e.g., nickname/realm), order items and preferences, discount codes, and your communications with us.
- Support channels: messages and identifiers you choose to share (e.g., Telegram/WhatsApp/Discord), attachments/screenshots you submit, and related metadata (date/time, channel).
- Reviews & surveys: content you post or send to us on our site or on third‑party platforms.
- Business inquiries: for partners/affiliates, your name, role, company, website/social links, and message.
- Invoices: billing details you provide for receipts (and optional postal details if we ever ship physical items).
Information collected automatically
- Technical data: IP address, device/browser type, OS, referring/exit pages, timestamps, and basic diagnostics for security and abuse prevention.
- Logs & anti‑abuse: rate‑limit and fraud‑prevention signals, captcha results (when enabled).
- Cookies / local storage: see our Cookie Policy. For convenience, we may locally store your contact info to prefill forms on your device.
Information from third parties
- Payment processors: limited payment status details (amount, currency, result, payer email or transaction ID) to confirm and fulfill orders.
- Analytics & ads: aggregated audience insights and campaign metrics (configured with privacy safeguards and where required, consent).
- Review platforms: testimonial content and public profile info you choose to share (e.g., Trustpilot/Reviews.io).
We do not intentionally collect sensitive categories of data. Please avoid including confidential or sensitive information in free‑text fields.
4) Why we use your data
We process personal data for the purposes below. If you are in the EEA/UK, our legal bases under GDPR/UK‑GDPR are indicated in parentheses.
- Order processing & account management — to create/manage your account, take and fulfill orders, send service emails, and provide customer support (contract; legitimate interests).
- Security & fraud prevention — monitoring, rate‑limiting, preventing abuse and unauthorized access (legitimate interests; legal obligation where applicable).
- Service improvement — troubleshooting, analytics, and quality checks to improve features and communication relevance (legitimate interests).
- Marketing — sending product updates, offers, and newsletters with your consent or where permitted by law (consent; legitimate interests). You can opt out at any time.
- Legal compliance — record keeping (e.g., tax/transaction records), handling disputes/chargebacks, and responding to lawful requests (legal obligation; legitimate interests).
5) Payments
Payments are processed by third‑party providers (for example, Stripe, PayPal, and approved crypto gateways). We receive only limited information necessary to confirm your payment and fulfill the order. We do not store full card numbers, CVV codes, or crypto private keys. Your use of a payment method is also subject to the provider’s own privacy policy and terms.
6) Marketing & cookies
You can unsubscribe from marketing emails at any time using the link in the message or by contacting [email protected].
We use cookies and similar technologies to operate the site (strictly necessary cookies) and — with your consent where required — for preferences, analytics, and performance. Manage your choices in our Cookie Policy.
7) Retention
- Orders & invoices: for as long as necessary to perform the contract and meet tax/accounting obligations (commonly several years, depending on jurisdiction).
- Support records: typically up to 24 months after the last interaction unless needed longer for ongoing issues, disputes, or legal requirements.
- Security logs: generally 30–90 days unless required to investigate incidents.
- Marketing data: until you unsubscribe or for a defined inactivity period per our internal policy.
- Cookies/local storage: per our Cookie Policy or until you delete them.
8) How we share data
We do not sell your personal information. We may share limited data with:
- Service providers (processors) — hosting, databases, email/SMS delivery, live chat/support tools, analytics, captcha/anti‑abuse, payment processors — under appropriate contractual safeguards.
- Professional advisers — legal, compliance, accounting, and auditors under confidentiality.
- Legal/safety — when required by law or to protect rights, safety, and security (including fraud/chargeback handling).
- Business transfers — if we undergo a merger, acquisition, or asset sale, your data may be transferred as part of the transaction with notice where required.
- Aggregated/de‑identified data — that does not identify you may be used or shared for insights and product decisions.
9) International transfers
Our service providers may be located outside your country, including outside the EEA/UK. Where required, we use appropriate safeguards such as the EU/UK Standard Contractual Clauses and supplementary measures to protect your data.
10) Security
We implement reasonable technical and organizational measures, including encrypted transport (HTTPS), access controls, least‑privilege practices, and regular reviews. No system is perfectly secure, but we strive to safeguard your information and limit access to personnel who need it to perform their job.
11) Your rights
EEA/UK residents (GDPR/UK‑GDPR)
You may request access, correction, erasure, restriction, and portability, and you may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw consent at any time. You have the right to lodge a complaint with your local supervisory authority.
California & certain U.S. states (CCPA/CPRA, etc.)
- Categories collected (last 12 months): identifiers (e.g., name, email), commercial information (orders), and internet/technical activity (IP, device data). We may also collect limited professional/affiliate info you provide in partner forms.
- Business purposes: service delivery, security, communications, fraud prevention, and improvement as described in this Policy.
- Sale/Share: we do not sell or share personal information as defined by CPRA.
- Your rights: know, access, delete, correct, and non‑discrimination. To exercise these rights, contact us as described below.
12) How to exercise your rights
To make a privacy request, email [email protected]. We may ask for information to verify your identity and jurisdiction. If you use an authorized agent, we may require proof of authorization.
13) Children’s privacy
Our services are not directed to children under 16 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps.
14) Changes to this Policy
We may update this Policy to reflect legal, technical, or business developments. The “Last updated” date will change accordingly. If changes materially affect you, we will provide additional notice where required. This Policy is always available at https://mythic-store.com/privacy.
15) Contact
BARKKOMMERZ GmbH
Email: [email protected]